OPGT MARCH 28, 2014

In January 2013, I moved one floor lower in my building,and misplaced my SIN Card in the process. I immediately reported it missing to my Public Guardian and Trustee, who said once moving costs were taken care of, they'd fill out and send an application for a replacement. Over time I inquired but 1. She was hard to get a hold of, and 2. All I did manage to get were excuses so I stopped. Then my YWCA housing workers asked her for a copy of my SIN card and she faxed it over (both knew how I felt about communication and being kept in form and paper trails,yet I knew nothing until recently) Mid January my now previous trustee told me it was in and it would remain there. For safe keeping. Then January 27, 2014 she called me wanting to meet with me,but didn't specify why. I arrived Friday afternoon to her office to find another trustee with her. I was then told it was my new rep. I inquired about the SIN card in the meeting and was again told that it was on file. So about 2 weeks later,when I tried getting a phone with Fido, I was asked for my SIN card,but when I asked my new trustee, I was told the only thing on file was a copy. I reminded her of what the previous trustee said and she told me my previous previous trustee signed it out, but that I must have it. Fast forward to this week, March 24-28 and Monday, after leaving team lead and area manager voicemails which never got responses from,current rep was still saying the same thing,so I informed Minister Hoskins constituency office and Ontario Ombudsman's office, who then called OPGT. I also tried management, and got nothing. Wednesday, after growing increasingly impatient, I visited the reception of OPGT, who provided me Service Canada's number to find out if OPGT had actually sent in an application on my behalf, and when Denise confirmed my fears that they hadn't, I was not pleased. In my conversation with PGT reception, I mentioned my current trustee told me once I get my status card I'll get a new trustee, and he said she may not have understood what I meant but that I wouldn't be getting a new worker. Thursday, I heard nothing from trustee office, but Ombudsman's office left me a message. Today, I went down to College Park Service kiosk but decided to check messages. I called Ombudsman's office. I was told that yes, no application was sent, and they were going to inquire about the new worker. I wanted to know if there was anything Toronto Police could do so I went over, and they called to enforce the issue and inform PGT that they were aware, and would be kept in the loop. I then went to Aboriginal Legal Services to inform them, and learned Fido doesn't need SIN cards as proof of ID, and they issued a letter stating that, and I signed consent for communication so they could talk to PGT and the Ombudsman's office to determine the best course of action, and reported what I'd done to Police,and my contact at Ombudsman's office called so I updated her, and she was pleased, even more so because I had Police enforce that PGT management needed to return my calls, which they claim they never got. I spoke to my rep and my application was sent in today and Aboriginal Legal is hoping to work with Ombudsman's office staff to ensure I get the card despite the cut off deadline as it was beyond my control. And they are also hoping to work with them on the best possible course of action to address the unprofessional ways OPGT chose to handle this situation.